Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Should you decide to cancel your order prior to its shipment, a 3% deduction will be applied to cover platform fee expenses from the total paid amount.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that are not in this condition will not be accepted.
To start a return, you can contact us at hello@generationecostore.com If your return is accepted, we'll send you a return shipping label paid by you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns for reasons other than damaged items will require a 15-25% re-stocking fee, this depends on the size and freight cost of the item to ship back, we sell large items and shipping can be costly.
Returns/Cancellations after the item has shipped will also incur a 15-25% fee charged to you, as freight costs can be high for our products.
If your return is outside of the 30 day return period, your item will not be accepted.
You can always contact us for any return questions at hello@generationecostore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Items that are damaged must be communicated to us within 24 hours of receiving the item.
Please note that if items have been taken out of the packaging and/or installed, returns may be voided depending on the manufacturer.
Some of our manufacturers do not accept returns for specific items, this must be considered when purchasing.
These manufacturers include:
Victron
Pytes Battery
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and processed we will hold a credit balance on your account and you can make a separate purchase for the new item. Our team will be in constant contact with you to navigate this.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Information
You can contact us using the methods below.
Support Number: +1 323 768 0928
Email: hello@generationecostore.com
Registered Address: 30 N Gould St Ste R Sheridan WY 82801
Company Name- JD Online Brands (Up until Order #2015); Stedirize Brands US Inc