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Free Shipping on ALL Solar Kits
Price Beat Guarantee
Live Customer Support
5,000 + Solar Kits Sold

Simpliphi Phi-3.8-48-m 3.8kwh Lithium Iron Phospate Battery

Save $250.00 Save $250.00
Original price $3,250.00
Original price $3,250.00 - Original price $3,250.00
Original price $3,250.00
Current price $3,000.00
$3,000.00 - $3,000.00
Current price $3,000.00
  • #1 Authorized Simpliphi Dealer
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SKU 480-0128

Shipping Information

FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

Lead Time - 3-7 Business Days Depending on Product
- Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time
- Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

Our Shipping Partners: FedEx, UPS, Freight Club (among others)

Shipping Partners
We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please
make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring
timely delivery. 
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect or incorrectly entered at the time of purchase


Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.

Returns & Claims Policy



Though we work to ensure that each and every order is checked for accuracy, correctly packaged, and properly shipped, issues with shipments do arise occasionally. There are several steps the customer can take in order to limit the occurrence errors and catch those that do occur.

Order Inspection & Verification

Before signing for a delivery, it is the Dealer’s responsibility to inspect the delivery for correct item count and condition.

Look for the following:

  • Torn or punctured cardboard or stretch wrap
  • Broken or crushed corners
  • Broken pallets
  • Module stacks that shifted on the pallet
  • Missing “Do Not Stack” pyramids on module pallet
  • Verify that the Packing Slip matches the items received in the shipment.
  • If the Driver will wait, we also recommend opening the shipment and inspecting items.

Note any discrepancies in item count and any item damage on Delivery Receipt and inform the Driver.

  • Please do not refuse the delivery.
  • Refusing delivery may result in additional freight charges

The process for reporting order discrepancies varies based on what the issue is. By following the steps laid out below, the Customer can ensure that claims are processed in the most efficient manner possible. Please direct any questions not covered below to

Reporting Order Issues

For Shipping Damage

After inspecting the order, immediately write a description of the discrepancy on the Delivery Receipt and inform the Driver.

  • Note: If damage is not recorded and brought to the driver’s attention, the carrier will not honor any damage claim.
  • Please also indicate on the Delivery Receipt if the driver was unable or unwilling to wait to allow an inspection of the items within the shipment
  • After noting all discrepancies, please sign for the Delivery

Before filing a ‘Freight Damages’ claim, you must collect the following:

  • Pictures of the damaged packaging and product
  • Serial numbers for damaged modules and inverters
  • A copy of the Delivery Receipt and Bill of Lading
  • A copy of the Packing Slip and Invoice

Parcel and freight damages claims are handled differently

  • If this was a parcel shipment (e.g., UPS, Fedex)
  • Please file an RMA claim online within 48 hours of delivery.
  • Our agreement with our parcel shippers requires us to file parcel claims for our customers; these claims must be filed with the carriers as soon as possible to enhance the likelihood of success.
  • If this was a freight shipment (e.g., Conway)
  • Please file a claim form with the shipping carrier.
  • Feel free to reach out to our RMA department with any questions about how to file this claim.
  • Note: Filling out a Soligent RMA form is only required if a replacement order is needed (see below for details).

Once the claim is filed, please wait to be contacted by the shipping carrier or Soligent’s RMA Department for the damage inspection.

  • Note: For a successful inspection, all original packaging and damaged product must be maintained until the claim has been settled.

For Overage, Shortage, or Missing Items

After inspecting the order, immediately write a description of the item count discrepancy on the Delivery Receipt and inform the Driver.

  • Note: Unshipped items will not appear on the Packing List and will automatically be shipped to the address on the order as soon as product becomes available. It is not necessary to submit an RMA Claim for these items.
  • For any overage, shortage, or missing item issues please file an RMA claim online within 30 days of receipt.
  • After reviewing the submitted form, one of our RMA Specialists will reach out to assist with the order issue

Replacement Orders

While submitting an RMA claim form, please indicate the need for a replacement order.

  • Note: In most cases, we require a signed agreement to pay for the replacement order before sending out replacement product

Returning Product

After filling out an RMA form, our RMA specialists will reach out assist with the return of any undesired product.

  • Note: Certain items are non‐returnable, including:
  • Custom ordered items that are non‐stocking items
  • Non‐stocking items that are drop shipped directly from the manufacturer
  • Final sale items that are closeout, discontinued, or obsolete

Please return your items to the nearest Soligent warehouse. To expedite claims processing, email the tracking number for your return to our RMA department at

  • Please do not return any product without prior written authorization provided by the RMA Department.
  • The RMA number provided by our team must be included and visible on the return shipment to receive credit.
  • Note: We will only pay for return shipping if the order issue was due to an error on the part of Soligent.

Once we have received and inspected the return, we will credit the customer’s account for the original purchase price minus restocking fees (if applicable).

If the return is not due to our error, a restocking fee will be charged at the following rates:

  • Domestic returns will incur a flat 15% restock fee
  • International returns will incur a flat 25% restock fee

Note: Credit will not be issued for returned product that is not received in resalable condition.

Return Addresses:

Sacramento Distribution Center

4291 Pell Dr C, Sacramento, CA 95838

Phone: (916) 504-5000


East Coast Distribution Center

Three Security Drive, Suite 303

Cranbury, NJ 08512

Phone: (609) 860-6444


Southern California Distribution Center

13112 Santa Ana Ave, Unit #3

Fontana, CA 92337

(909) 637-2005


Please do not hesitate to contact your Soligent representative with any questions or email us at