AOSTIRMOTOR BIKE Commuting and Hunting Ebike S07-P

If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff (aostirmotor@gmail.com) within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).
We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.
Purchased Products that have not yet shipped shall be subject to a 10% processing fee.

Return process (return application is only accepted by email, not by phone)

a.Submit you return request by mail. The email needs to include the order information, the reason for the return and the picture of the bike.
b.You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
c.After getting authorization from the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.
d.Your refund will be returned within three working days after our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.

If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.

Non-returnable items include:

All the accessories
Special orders
Used products (except for extreme breakage/malfunction)

We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

Contact Us:

Monday – Friday: 9AM – 5PM (PST)
Email: aostirmotor@gmail.com

Address:

Warehouse Address:
1567 S Campus Av, Ontario, CA 91761
After-sale warehouse address:
2710 Yates Ave, Commerce, CA 90040

FREE & FAST SHIPPING SAVE Hundreds Today with Free Shipping on All Orders. We Ship to ALL 48 Lower States (We do not ship to Puerto Rico, Hawaii, Alaska)

Lead Time - 3-7 Business Days Depending on Product - Once You Place an Order, We immediately begin processing, the order request is sent to our warehouse and is prepared for pickup, it then usually takes around 3-7 business days to be picked up for transit.

Transit Time - Transit Time can vary depending on the distance between your location and the warehouse but you can expect the item to arrive between 3-8 business days after pickup.

Our Shipping Partners: FedEx, UPS, Freight Club (among others)

We partner with the most reliable freight companies in the USA to ensure your order arrives safe and in a timely manner.

Your Item will ship from warehouses all across the United States to ensure fast and efficient delivery times for our customers.

If there are any delays regarding your product shipment, we will let you know in advance. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. (please allow a few hours for this to come through in some cases) This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@generationecostore.com

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please
make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring
timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect or incorrectly entered at the time of purchase.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@generationecostore.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.